COVID-19 UPDATE - WE ARE PLEASED TO SAY THAT OUR SHOP WILL REOPEN ON 2ND DECEMBER, until then we remain closed due to Government lockdown HOWEVER WE WILL REMAIN OPEN FOR pre-booked order COLLECTIONS ONLY. Orders can be placed by phone or through the website and will need to be paid before collection. Once payment is confirmed we will arrange a convenient time for collection preferably between 11am - 3pm. PLEASE CALL 0118 966 4400 between 11am - 3pm or 07787 835442 (preferably WhatsApp message) outside of these hours. We would like to thank all our customers for your continued support and hope you all stay safe during these difficult times

Delivery and Returns

Delivery and Returns Image

The Party Box will supply the goods you have ordered, subject to availability.
If any item is out of stock we will contact you and give you the option to agree to wait or to remove the item from your order.

We will not be liable for any other losses or expenses which you may suffer, as a result of our inability to supply or for the actions or failure of any third party to carry out their contractual obligations

We undertake to deliver the goods within 7 working days (unless advised to the contrary) to any address in the UK, this will be at our standard delivery charge for all mainland UK addresses.
Delivery is normally undertaken by Royal Mail/Parcelforce or by an independent courier. In some cases, a signature will be required as proof of delivery. In the event that no one is available to receive the delivery, a card will be left and the package/parcel returned to the depot for collection by the recipient.

Delivery charged for mainland UK addresses is: £3.95
For heavy or bulky items, we may need to apply a surcharge and will contact you on receipt of your order if applicable.
For details of delivery charges and schedules to any location worldwide, please contact us

Faulty Goods

If on receipt of your order you find that goods are faulty, you must contact us within 14 working days from the date of receipt to notify us of the details.

Goods returned to us will be inspected and authorised for a replacement or for a full refund including return postage costs

Returns

Notification required within 14 days

If you wish to return a product that is no longer required, you should contact us within 14 working days by email, or in writing. To obtain a full product refund, any stock returned to us must be unopened, undamaged and in the original packaging

Return postage costs are not refundable unless goods being returned are faulty.

Good Received and/or Returned

Once received and signed for the goods become the responsibility of the purchaser. Returned goods remain the responsibility of the purchaser until received and signed for at our premises.
We recommend that the goods are returned to us using a recorded delivery service or a courier